Events & Press
IBT Announces “a la carte” Offering To Financial Institutions
Retail branch and performance solutions provider delivers needs-based products and services
ATLANTA,
Feb 24, 2003
International Banking Technologies (IBT),
a retail branch design/build and performance consulting
company, has expanded it s product and service
line to financial institutions by offering a la
carte consulting, training and design/build services.
“Our decision to enhance service offerings
into needs-based products was driven by market
request,” said John Nicola, senior vice
president of IBT. “It was a smart and natural
progression for us. Clients have always relied
on our industry expertise and knowledge about
the best way to run an effective branch program.
These are the enhancements our clients want.”
IBT
segmented services include:
Consulting expertise that helps institutions improve
sales and customer service results through focused
performance boosting activities; Sales and Management
Training programs that transform traditional branch
environments into active sales cultures; and Design/Build
services that provide needs-based interior design
and buildouts for institutions moving into existing
buildings or remodeling their current facilities.
Consulting
Dan Gick, senior vice president and manager of
Lafayette Bank & Trust’s Retail Division
enlisted IBT’s consulting services to revive
his in-aisle program for their four in-store branches.
“IBT’s recommendation was to begin
having weekly calls with the whole staff and one
of IBT’s consultants to help uncover the
in-aisle challenges,” Gick said. “Each
week we held a call to identify challenges that
each branch faced. Once those issues were identified,
the group was able to put together a “Smart
Plan” for the coming week. This worked perfectly
because it helped the staff address problem areas
and identify and implement a solution.”
Sales
and Management Training
According to Karen Minghine, senior vice president,
corporate in-store banking manager for Charter
One Bank’s Eastern New York division, “IBT
has taken a proactive approach to its business
and transported it into our traditional branch
offices. Over the past year, we contracted with
IBT to train our traditional branch employees
in the same sales techniques that were taught
at our in-store branches. Our in-store bank personnel
learned specific techniques to handle the sales
operation effectively, and we wanted to replicate
those proven methods in our brick and mortar branches.”
Design/Build
Troy Hall, senior vice president of Telhio Credit
Union contracted with IBT for a design/build project
for Telhio. Its goal was to combine the branch
layout to best use its technology and member service
representatives (MSRs). “We wanted to reinforce
to our members that the physical branch facility
was just one component of our delivery network.
When we conceptualized the “blended”
branch, we envisioned MSRs interacting with members
through a video screen, telephone and a pneumatic
tube. IBT helped us realize our vision in the
design/build process. We had MSRs in the lobby
with tables and comfortable chairs, similar to
ones at a home versus the traditional branch environment
look and feel. IBT helped us reinforce our branch
theme: ‘Anything you can do here, you can
also do from home.’”
IBT Senior Vice President of Sales, John Nicola,
said, “We anticipate our clients will notice
the enhanced and expanded delivery of service.
We have already seen a marked improvement in their
sales and productivity, and we are committed to
helping institutions with their performance and
branch facility needs—whatever they are.
These new services are some of the many ways we
demonstrate our commitment to serve our customers.”
