IBT Enterprises

Training

First class training designed to deliver first class results. IBT's training programs were developed to support your organization as you grow, helping you address the evolution of your organizational culture and achieve your sales and service goals. Our face-to-face, hands-on training programs draw on real-world experiences in the retail industry that are informative, engaging and motivating. IBT's core training classes, which can be enhanced or expanded as part of a tailored program for your organization, include:

EXCEPTIONAL ENGAGEMENT
Audience - All Levels

This face-to-face, hands-on two-day program draws on real-world experiences in the retail industry that are informative, self-motivating and engaging. With one day spent within the safe zone of the classroom and the second day spent engaged live in your retail world, be that in (traditional) or an in-store financial center.

The IBT Team takes your team through:

What is your organizations differentiator?
What are you selling?
Endless options
Educating the client and the consumer
Less is more
Drive consumers to your lobby
Engaging at the exceptional level
Overcoming objections
Next steps

OUTBOUND OPPORTUNITY
Audience – All Levels

Telemarketing, telesales, cold calling, warm calling, or the preverbal “checking in” call, whatever you want to name it, the professional use of the phone in educating the customer about their options is a process, not a goofy technique or gimmick. It is at a minimum a fiduciary responsibility to educate the customer about opportunities they may not be aware of, or be searching for outside of your organization.

In this workshop, we will travel through every step of the professional outbound calling process, sharing proven techniques and tools to improve your likelihood to success.

Educating your team on how to build a quality client relationship
Developing phone skills
Closed loop follow-up

MAKING SMALL BUSINESS BIG
Audience – Branches with small business goals

The objective of this program is to identify desirable small business prospects and develop a communication strategy to make a successful contact and complete a first appointment.

The IBT Team will take the participants through the following:

Where Do You Start? Finding a target and understanding the tools you have in your organization.
What Do You Know? Pre-call and site visit preparation.
How Do You Show? First impressions and follow up.

Participants will walk away with a plan of action developed and ready for implementation.